If contacted by the customer, we’ll verify the following and file a report to the delivery service partner for a refund.
a) Order ID from the customer
b) Pictorial proof from the customer

(Own delivery, GrabExpress, LalaMove, Happy Delivery)

If the outlet delivers their own orders, it should resolve the issue directly with the customer.

GrabExpress delivery will cover any loss, pilferage and damage, up to RM 500 for every delivery, including rider road accidents. Unfortunately, late delivery is not covered or compensated. We would submit an insurance claim on behalf and it may take up to 30-days (or longer) for investigation & refund to complete, depending on the case.

The outlet should resolve the issue with the customer on a case-by-case basis if the latter disagrees with the refund.