OPERATIONAL DISPUTES

What if the customer wants to cancel after ordering?
As it’s stated in the terms & conditions that order cancellation is not allowed after checking out, the outlet or SHP shall inform customers that it’s n...
Tue, 13 Oct, 2020 at 2:21 PM
What if the customer wants to change his order?
As it’s stated in the terms & conditions that editing of order is not allowed after checking out, the outlet or SHP shall inform customers that it’s not...
Tue, 13 Oct, 2020 at 2:24 PM
What if the order is wrong upon arrival?
If contacted by the customer, SHP will contact the outlet to verify the customer’s claim against the POS. If pictorial proof shows that indeed the wrong ord...
Tue, 13 Oct, 2020 at 2:31 PM
What if the order is incomplete upon arrival?
Upon contact by the customer, SHP will contact the outlet to verify the customer’s claim against the POS. If pictorial proof shows that indeed that the orde...
Tue, 13 Oct, 2020 at 2:34 PM
What if the customer receives the order in a less desirable condition?
If a customer is not satisfied with the condition of the food upon delivery, pictorial proof will be asked from the customer. If indeed it’s not up to stand...
Tue, 13 Oct, 2020 at 2:36 PM
What if the customer is not contactable or the location cannot be located?
If the rider is not able to contact the customer/locate the premise, SHP will assist in doing so. Failing which, SHP will cancel the order and mark the deli...
Tue, 13 Oct, 2020 at 2:44 PM
What if an order comes in after my outlet is closed?
SHP recommends the system to be closed from customers’ orders 1 hour prior to closing time. The outlet is authorised to cancel the order if the rider does n...
Tue, 13 Oct, 2020 at 2:45 PM