If contacted by the customer, we’ll verify the following and file a report to the delivery service partner for a refund. a) Order ID from the customer b) Pi...

If contacted by the customer, we’ll contact the outlet to verify the customer’s claim against the Point-of-Sale (POS) records. If pictorial proof shows that...

If contacted by the customer, we’ll contact the outlet to verify the customer’s claim against the Point-of-Sale (POS) records. If pictorial proof shows that...

If the customer is not satisfied with the condition of the food upon delivery, pictorial proof will be asked from the customer.  If indeed it’s not up to s...

If the driver is not able to contact the customer / locate the premise, we’ll assist in doing so via other contact details available (buyer’s phone number o...

We recommend the system to be closed from customers’ orders 1 hour prior to closing time. The outlet is authorised to cancel the order if the rider does not...

The outlet shall contact the customer to suggest changing to items of the same or lower value. If the customer doesn’t agree, we’ll help in cancelling and r...

An SMS with a tracking link will be sent to the recipient’s mobile phone number for delivery orders. This SMS will be automatically sent when a  rider has b...

We’ve set a threshold for large orders when setting up the online ordering site. Your HQ would estimate and determine for any orders above X amount value, w...

We can assist to book a car manually but there will be extra delivery fee. Should the decision to upgrade to a car is agreed, either the Merchant or the Cus...