If contacted by the customer, we’ll contact the outlet to verify the customer’s claim against the Point-of-Sale (POS) records. If pictorial proof shows that indeed the wrong order was prepared / key-ed in during the order, we’ll cancel and refund the order with an e-voucher at the outlet’s expense. 

However, if pictorial proof shows that the correct order is prepared, but the rider / delivery service provider has mixed up the orders, the refund will be at the delivery service provider’s expense. 

The outlet should resolve the issue with the customer on a case-by-case basis if the latter disagrees with the refund.