Upon contact by the customer, SHP will contact the outlet to verify the customer’s claim against the POS. If pictorial proof shows that indeed that the order is incomplete during preparation, SHP will refund the customer partially at the outlet’s expense. 


However, if pictorial proof shows that the correct order is prepared, but the item(s) has gone missing during delivery, the partial refund will be on the delivery service provider’s expense. The outlet should resolve the issue with the customer on a case-by-case basis if the latter disagrees with the refund.