If contacted by the customer, we’ll contact the outlet to verify the customer’s claim against the Point-of-Sale (POS) records. If pictorial proof shows that indeed the order is incomplete during preparation, we’ll refund the customer partially with an e-voucher at the outlet’s expense. 

However, if pictorial proof shows that the correct order is prepared, but the item(s) has gone missing during delivery, the partial refund will be at the delivery service provider’s expense. 

The outlet should resolve the issue with the customer on a case-by-case basis if the latter disagrees with the refund.