What if the customer checks out an unavailable item? :

What if the customer checks out an unavailable item? Print

Created by: Caroline Liew

Modified on: Thu, 13 Jan, 2022 at 11:58 AM

The outlet shall contact the customer to suggest changing to items of the same or lower value. If the customer doesn’t agree, we’ll help in cancelling and refunding the customer in the form of an e-voucher.

The outlet will bear the cost if it’s found that the system is not updated accordingly. We suggest outlets to disable sold out items promptly to prevent this.

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Caroline is the author of this solution article.

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