Objective
To automatically accept orders on time, ensuring smoother operations and timely preparation of orders.
Benefit
This feature is designed to streamline operations and reduce stress during busy periods, such as peak hours or festive seasons like Chinese New Year. By automating the acceptance of orders, staff can focus more on in-store customers and reduce the risk of overlooking online orders.
If you have any questions or feedback, please let us know!
How It Works
Automation Flow
For Self-Pickup Orders
Example:
A customer places an order for the 12:00 PM–1:00 PM time slot.
The system will automatically accept the order at 12:00 PM.
The system will mark the order as "Ready for Pickup" at 12:30 PM to provide adequate preparation time.
For Delivery Orders
Example:
A customer places an order for the 12:00 PM–1:00 PM time slot.
The system will automatically accept the order at 11:30 AM.
At 11:30 AM, a rider request will be sent out. The request will specify that the order will be ready for pickup at 12:00 PM.
This ensures sufficient time to secure a rider and have them arrive at the outlet on time for pickup.
Key Points to Note
Timing: Orders are accepted automatically at specific times to ensure preparation aligns with the customer’s requested pickup or delivery time.
Efficiency: By automating order acceptance and rider requests, we aim to minimize delays and improve service reliability.
Flexibility: The system accounts for preparation and delivery logistics, giving staff and riders ample time to fulfill orders seamlessly.
If you encounter any issues or need further assistance with this feature, don’t hesitate to reach out to the support team.