[EATS VENTURE] MERCHANT: CHANGE, CANCELLATION, REFUNDS

What if the customer wants to cancel after placing the order?
As it’s stated in the terms & conditions that order cancellation is not allowed after checking out, the outlet should inform customers that it’s not pos...
Thu, 24 Feb, 2022 at 12:23 PM
What if the customer wants to change his order?
As it’s stated in the terms & conditions that editing of order is not allowed after checking out, the outlet should inform customers that it’s not possi...
Thu, 24 Feb, 2022 at 12:25 PM
What if there are duplicated orders?
You should inform us immediately.  If it’s found to be a software bug that causes additional food to be prepared, we’ll absorb the transaction fee and bear...
Thu, 24 Feb, 2022 at 12:34 PM
What if the customer ordered specific items that require an advance pre-order?
You should inform us if you’re not able to fulfill the order.  a) We’ll contact the customer to rearrange to a later date. b) We’ll refund the amount of th...
Thu, 24 Feb, 2022 at 12:36 PM
What if the customer wants to change the recipient’s phone number / name after placing the order?
Customers are allowed to change the phone number / name if the driver has yet to pick up the order. We’ll help to update the system. However, customers are ...
Thu, 24 Feb, 2022 at 12:59 PM
What if the customer wants to change the delivery address after placing the order?
Customers are allowed to change the delivery address if the driver has yet to pick up the order.  If the delivery fee increases due to the address change, ...
Thu, 24 Feb, 2022 at 5:00 PM
What if the customer wants to change the pick-up point / outlet after placing the order?
As it’s stated in the terms & conditions that editing of order is not allowed after checking out, the outlet should inform customers that it’s not possi...
Thu, 24 Feb, 2022 at 5:09 PM
What if the customer wants to change the delivery / pick-up date and time after placing the order?
If contacted by the customer, we’ll need the following info. a) Order ID b) Original date and time c) New date and time However, customers are not encourag...
Thu, 24 Feb, 2022 at 5:10 PM
What if the customer wants to change the delivery to self pick-up after placing the order?
You should inform us. We’ll refund the delivery fee to the customer via e-voucher.   However, customers are not encouraged to request for changes if it’s l...
Thu, 24 Feb, 2022 at 5:11 PM
What if the customer wants to change the self pick-up to delivery after placing the order?
Customers are advised to arrange for their own delivery .
Thu, 24 Feb, 2022 at 5:14 PM