As it’s stated in the terms & conditions that order cancellation is not allowed after checking out, the outlet should inform customers that it’s not pos...

As it’s stated in the terms & conditions that editing of order is not allowed after checking out, the outlet should inform customers that it’s not possi...

You should inform us immediately.  If it’s found to be a software bug that causes additional food to be prepared, we’ll absorb the transaction fee and bear...

You should inform us if you’re not able to fulfill the order.  a) We’ll contact the customer to rearrange to a later date. b) We’ll refund the amount of th...

Customers are allowed to change the phone number / name if the driver has yet to pick up the order. We’ll help to update the system. However, customers are ...

Customers are allowed to change the delivery address if the driver has yet to pick up the order.  If the delivery fee increases due to the address change, ...

As it’s stated in the terms & conditions that editing of order is not allowed after checking out, the outlet should inform customers that it’s not possi...

If contacted by the customer, we’ll need the following info. a) Order ID b) Original date and time c) New date and time However, customers are not encourag...

You should inform us. We’ll refund the delivery fee to the customer via e-voucher.   However, customers are not encouraged to request for changes if it’s l...

Customers are advised to arrange for their own delivery .