[EATS VENTURE] MERCHANT: INTRODUCTION 12

• What is Eats Venture?
• What type of orders does Eats Venture process?
• Is it another food delivery platform?
• Why Eats Venture?
• Does it work as well as a food delivery platform?

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[EATS VENTURE] MERCHANT: OPERATIONAL DISPUTES 14

• What if the rider damaged or spilled the food?
• What if the order is wrong upon arrival?
• What if the order is incomplete upon arrival?
• What if the customer receives the order in a less desirable condition?
• What if the customer is not contactable or the location cannot be located?

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[EATS VENTURE] MERCHANT: MANAGING THE PORTAL 14

• What can I do with the admin platform?
• How can I process and be informed of a new order?
• How do I create a menu item?
• How do I edit a menu item?
• How do I edit a menu category?

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[EATS VENTURE] MERCHANT: CASHIER MOBILE APPLICATION 5

• Overview
• HOW TO ACCEPT AN ORDER Delivery/Pick up
• WHAT IS EATS VENTURE MOBILE APP ?
• HOW TO ENABLE AND DISABLE FOOD MENU AND ADD-ON.
• How to turn delivery / pickup on and off, for whole day or for specific hour of the operation time

[EATS VENTURE] MERCHANT: CHANGE, CANCELLATION, REFUNDS 12

• What if the customer wants to cancel after placing the order?
• What if the customer wants to change his order?
• What if there are duplicated orders?
• What if the customer ordered specific items that require an advance pre-order?
• What if the customer wants to change the recipient’s phone number / name after placing the order?

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[EATS VENTURE] RELEASE NOTES 1

• How to pause the delivery and self-pickup in the portal ?

[EATS VENTURE] CONSUMER GUIDE 1

• How do I place a delivery order?